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Meet Hannah…

Hi, from Hannah Brocklesby, IC Consultant…

What gets me out of bed in the morning is knowing a jam-packed day lies ahead.

My CV is a bit like a tree – I’ve started with a strong foundation and it’s constantly growing and evolving.

Out of work I enjoy holidays to far away places, training for triathlons and weekends in the Lakes.

In the office I’m always trying to think about new and creative ways to make my next internal comms project better than the last.

For me, internal communications is about always putting yourself in the shoes of the audience.

If I wasn’t me, I’d like to be an explorer.



Meet Alice…

Hi, from Alice King, Senior Account Manager…

What gets me out of bed in the morning is my hungry little boys Theo and Jeremiah.

My CV is a bit like an Olympic Torch – after 12 years of working my way around London agencies.

Out of work I enjoy going for a good run, making curtains and walking in the woods with my boys.

In the office I’m a keen organiser and detail freak.

For me, internal communications is an exciting new venture, moving away from branding and retail comms.

If I wasn’t me, I’d like to be Holly Willoughby (because I’d love her job, not necessarily to BE her!)




Hold the front page!

When 91% of people read a new employee newspaper and they all rate it – you know you’re onto a winning formula!
This spring we won a competitive tender to write, edit, design, produce, print and distribute a new 16-page bi-monthly newspaper for East Coast colleagues.
Excited – yes – because we love working on internal communications for train operating companies, and importantly because we know what resonates with their audiences.
The brief was clear. The newspaper should be overwhelmingly people-based with a focus on employees’ personalities and characters, visually appealing with high-quality photos and graphics, written in a simple, clear language and seen to offer an ‘alternative’ view.
Our editorial and creative teams got to work, liaising closely with the client communications team to plan, research, and write the content, commission photography and design the tabloid newspaper.

In May, Coastlife was launched to its 2,800 plus employees, to coincide with it’s annual business excellence awards – a major event on the colleague calendar.

We had a great response to the first issue – an online reader survey showed that 91% of colleagues read the newspaper.

Of them:

  • 88% rated the photography and colour as excellent or good
  • 83% rated the design as excellent or good
  • 71% rated the subjects covered as excellent or good.

Readers also said:

“It’s all about the people! It’s brilliant. Keep up the great work and more of this.”

“Very good, great to see what’s going on in the company.”

“A fantastic, informative read that gives us the employees a wider understanding and grasp on what other areas of the business are doing. Well done guys.”

“Fantastic idea.”

“It’s perfect.”
It’s written, designed and presented in a lively and engaging style. We’ve introduced popular regular features (most of which were rated as ‘excellent’ or ‘good’ by 60-80 per cent of readers) and all the while maintaining that content is as people-focused as possible to capture and retain interest and attention. It celebrates East Coast’s vision to provide the best possible journey for customers, shows that it’s a great place to work and it reinforces the company’s values of being focused, consistent, human and progressive.

Coastlife also complements the existing suite of internal communication channels – which focus primarily on business-led digitally produced news – by publicising colleague’s views of working at East Coast, their personalities and their lives outside of work.



Fresh Leadership Thinking

The Telefonica Operations team wanted a leadership conference with a difference. Preparing leaders for the leadership jungle was born!

Spiders, snakes, amazon trekker Ed Stafford, jungle rangers, reverse thinking and four very different jungle learning zones took delegates out of their comfort zone and encouraged reflection and learning on personal, inspiring leadership behaviour.

90% of delegates gave it all thumbs up and felt inspired, empowered and equipped to lead more effectively back in the day job!




Going to the chapel…

We’re moving house and you’re all invited to the house warming! We’re swapping ‘SA Towers’ for ‘The Chapel’ in Fulford, York. We’re currently remodelling this gorgeous former methodist chapel, built at the turn of the century, to give us double the space for ideas, creations and conversations. We’ll keep posting updates and pics as the build progresses so watch this space!

The scarlettabbott chapel





Top dog?

At scarlettabbott Towers we’re busy fussing the New Office Dog, although it looks like the Original Office Dog isn’t quite as chuffed as everyone else at the new addition to the team…

Meet Monty. He’s a fast-growing, ever-wriggling, adorably-faced bundle of canine hilarity who has brought puppy joy, cuddles, fuss and a few, um, accidents to the office since he bounded in a few weeks ago.

A tiny brother for Original Office Dog Oscar, Monty has slotted in so well you’d hardly know he was here. Apart from the occasional lapse where he’s been known to ingest biros, stuff out of the bin, paper and anything else in his immediate vicinity.

He’s a hit with the team, clients and delivery people… in fact; everyone loves his beautiful little face and winning personality. Everyone, that is, apart from Oscar. Poor Oscar is used to being the ‘only dog in the office’ and can’t quite get his little head around sharing the limelight.

Once it was all about him. All cuddles, smiles, treats and fuss were directed solely at him. How times have changed. Everywhere he goes he’s followed by a yampy shadow who muscles in on his attention supply, jumps on his back and drinks his water.

He’s spending a lot of time these days in his favourite chair eyeing Monty balefully. We think he might be plotting his revenge…

We still love you Oscar x


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